/* Base RTL styles */
body {
    direction: rtl;
    text-align: right;
    font-family: 'Vazirmatn', Tahoma, sans-serif;
}

/* Custom styles for Persian interface */
.persian-numbers {
    font-feature-settings: "ss01";
}

/* RTL adjustments for Bootstrap components */
.mr-auto {
    margin-left: auto !important;
    margin-right: 0 !important;
}

.ml-auto {
    margin-right: auto !important;
    margin-left: 0 !important;
}

/* Timeline styles */
.timeline {
    position: relative;
    padding: 10px 0;
}

.timeline-item {
    position: relative;
    padding-right: 22px;
    margin-bottom: 10px;
}

.timeline-badge {
    position: absolute;
    right: 0;
    width: 10px;
    height: 10px;
    border-radius: 50%;
}

.timeline-content {
    padding: 6px 0;
    border-radius: 4px;
}

/* Ticket status colors */
.status-open {
    color: #28a745;
}

.status-in-progress {
    color: #ffc107;
}

.status-closed {
    color: #dc3545;
}

/* Priority badges */
.priority-high {
    background-color: #dc3545;
    color: white;
}

.priority-medium {
    background-color: #ffc107;
    color: black;
}

.priority-low {
    background-color: #17a2b8;
    color: white;
}

/* Form styles */
.form-group {
    margin-bottom: 0.5rem;
}

.form-label {
    font-weight: 600;
    font-size: 0.98rem;
}

/* Comment section */
.comment {
    border-right: 3px solid #dee2e6;
    padding: 8px 10px;
    margin-bottom: 8px;
    border-radius: 6px;
    background: #f8f9fa;
}

.comment:hover {
    border-right-color: #0d6efd;
    background-color: #eef2f7;
}

/* Dashboard cards */
.dashboard-card {
    transition: transform 0.15s;
}

.dashboard-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 2px 6px rgba(0,0,0,0.1);
}

/* RTL input groups */
.input-group > .form-control:not(:last-child) {
    border-radius: 0 0.25rem 0.25rem 0;
}

.input-group > .input-group-append > .btn {
    border-radius: 0.25rem 0 0 0.25rem;
}

/* ===== Design Tokens ===== */
:root {
    --app-ink: #15232f;
    --app-ink-soft: #3a4d5c;
    --app-paper: #c9d7e4;
    --app-surface: #e8eef3;
    --app-line: #b5c6d4;
    --app-teal: #0f6a8a;
    --app-teal-dark: #0a4d66;
    --app-coral: #c44b4b;
    --app-blue: #1c6d96;
    --app-blue-light: #d4e8f2;
    --app-shadow: 0 2px 12px rgba(21, 35, 47, 0.12);
    --app-radius: 12px;
    --sec-open: #1a7a4c;
    --sec-open-bg: #d7efe3;
    --sec-progress: #b7791f;
    --sec-progress-bg: #f6e6c8;
    --sec-closed: #4f6d82;
    --sec-closed-bg: #d9e3ea;
    --sec-ticket: #1c6d96;
    --sec-ticket-bg: #d5eaf4;
    --sec-reply: #8a4a1c;
    --sec-reply-bg: #f3e4d4;
    --sec-file: #2a6f7a;
    --sec-file-bg: #d5ecee;
    --sec-person: #5b4a8a;
    --sec-person-bg: #e4def3;
    --sec-moadian: #3d5a80;
    --sec-moadian-bg: #d9e4f0;
    --sec-sms: #0f6a8a;
    --primary-soft: #1c6d96;
    --pastel-blue: #d4e8f2;
    --success-soft: #95d5b2;
    --border-light: #b5c6d4;
    --text-muted: #3a4d5c;
}

html {
    background: var(--app-paper);
}

body.app-body {
    min-height: 100vh;
    color: var(--app-ink);
    background:
        radial-gradient(circle at 92% 6%, rgba(28, 109, 150, 0.22), transparent 32%),
        radial-gradient(circle at 6% 94%, rgba(183, 121, 31, 0.16), transparent 30%),
        linear-gradient(165deg, #b9cddc 0%, #c5d4c8 52%, #d0c6b4 100%);
    font-family: 'Vazirmatn', Tahoma, sans-serif;
    font-size: 1.05rem;
    line-height: 1.7;
}

/* ===== Navigation ===== */
.app-nav {
    min-height: 52px;
    background: var(--app-ink) !important;
    border-bottom: 2px solid var(--app-blue);
    box-shadow: 0 2px 8px rgba(26, 42, 58, 0.15);
}

.app-nav .container {
    max-width: 1320px;
}

.app-nav .navbar-brand {
    gap: 8px;
    color: #fff;
    font-weight: 700;
    font-size: 1.08rem;
    letter-spacing: 0;
}

.app-nav .navbar-brand img {
    height: 30px;
    margin: 0;
    padding: 3px;
    border-radius: 6px;
    background: rgba(255, 255, 255, 0.96);
}

.app-nav .nav-link {
    margin-inline-start: 2px;
    padding: 8px 12px !important;
    color: rgba(255, 255, 255, 0.88) !important;
    border-radius: 8px;
    font-size: 0.98rem;
    transition: background-color 0.15s ease, color 0.15s ease;
}

.app-nav .nav-link:hover,
.app-nav .nav-link:focus,
.app-nav .nav-link.active {
    color: #fff !important;
    background: rgba(255, 255, 255, 0.12);
}

.app-nav .dropdown-menu {
    min-width: 200px;
    padding: 6px;
    border: 1px solid var(--app-line);
    border-radius: 8px;
    box-shadow: var(--app-shadow);
}

.app-nav .dropdown-item {
    padding: 8px 12px;
    border-radius: 8px;
    color: var(--app-ink);
    font-size: 0.98rem;
}

.app-nav .dropdown-item:hover,
.app-nav .dropdown-item:focus {
    color: var(--app-teal-dark);
    background: var(--app-blue-light);
}

/* ===== Main Content ===== */
.app-main {
    width: min(1280px, calc(100% - 20px));
    max-width: 1280px;
    padding-top: 10px;
    padding-bottom: 16px;
}

.app-main > .container {
    width: 100%;
}

.app-main h1,
.app-main h2,
.app-main h3,
.app-main h4,
.app-main h5 {
    color: var(--app-ink);
    font-weight: 700;
}

.app-main h1 { font-size: 1.55rem; }
.app-main h2 { font-size: 1.35rem; }
.app-main h3 { font-size: 1.2rem; }
.app-main h4 { font-size: 1.08rem; }
.app-main h5 { font-size: 1.02rem; }

.app-main > .d-flex:first-child,
.app-main > .container > .d-flex:first-child {
    padding: 6px 0 10px !important;
    margin-bottom: 12px !important;
    border-bottom: 1px solid var(--app-line) !important;
}

/* ===== Cards ===== */
.app-main .card {
    overflow: hidden;
    background: var(--app-surface);
    border: 1px solid var(--app-line);
    border-radius: var(--app-radius);
    box-shadow: var(--app-shadow) !important;
    margin-bottom: 8px;
}

/* User-management card must not clip the Bootstrap dropdown menu */
.app-main .card.user-management-card {
    overflow: visible;
}

.app-main .card-header {
    padding: 10px 14px;
    color: var(--app-ink);
    background: var(--sec-ticket-bg);
    border-bottom: 1px solid var(--app-line);
    font-size: 1.02rem;
    font-weight: 700;
}

.app-main .card-header.bg-primary,
.app-main .card-header.bg-info {
    color: #fff !important;
    background: var(--app-teal) !important;
    border-bottom: 2px solid var(--app-blue);
}

.app-main .card-body {
    padding: 12px 14px;
}

.app-main .card-footer {
    padding: 10px 14px;
    background: #dfe8ef;
    border-top: 1px solid var(--app-line);
}

/* ===== Buttons ===== */
.app-main .btn {
    border-radius: 8px;
    font-weight: 600;
    font-size: 0.95rem;
    padding: 6px 12px;
    min-height: 38px;
}

.app-main .btn-primary,
.app-main .btn-success {
    background: var(--app-teal);
    border-color: var(--app-teal);
}

.app-main .btn-primary:hover,
.app-main .btn-primary:focus,
.app-main .btn-success:hover,
.app-main .btn-success:focus {
    background: var(--app-teal-dark);
    border-color: var(--app-teal-dark);
}

.app-main .btn-outline-primary {
    color: var(--app-teal-dark);
    border-color: #8bbcb8;
}

.app-main .btn-outline-primary:hover {
    color: #fff;
    background: var(--app-teal);
    border-color: var(--app-teal);
}

/* ===== Forms ===== */
.app-main .form-control,
.app-main .form-select {
    min-height: 40px;
    color: var(--app-ink);
    background: #f7fafc;
    border-color: var(--app-line);
    border-radius: 8px;
    font-size: 1rem;
    padding: 6px 10px;
}

.app-main .form-control:focus,
.app-main .form-select:focus {
    background: #fff;
    border-color: var(--app-blue);
    box-shadow: 0 0 0 2px rgba(45, 125, 181, 0.15);
}

.app-main .form-label {
    color: var(--app-ink);
    font-weight: 600;
    margin-bottom: 3px;
}

/* ===== Tables ===== */
.app-main .table {
    margin-bottom: 0;
    vertical-align: middle;
    font-size: 0.98rem;
}

.app-main .table thead th {
    padding: 9px 10px;
    color: var(--app-ink);
    background: #d5e3ee;
    border-bottom: 1px solid var(--app-line);
    font-size: 0.92rem;
    font-weight: 700;
    white-space: nowrap;
}

.app-main .table tbody td {
    padding: 9px 10px;
    border-color: #cddbe6;
}

.app-main .table tbody tr:hover {
    background: #eef2f6;
}

.app-main .table a:not(.btn) {
    color: var(--app-blue);
    font-weight: 600;
    text-decoration: none;
}

.user-management-table-container {
    width: 100%;
}

.app-main .user-management-table {
    width: 100%;
    table-layout: fixed;
}

.app-main .user-management-table th:nth-child(1),
.app-main .user-management-table td:nth-child(1) { width: 12%; }
.app-main .user-management-table th:nth-child(2),
.app-main .user-management-table td:nth-child(2) { width: 10%; }
.app-main .user-management-table th:nth-child(3),
.app-main .user-management-table td:nth-child(3) { width: 15%; }
.app-main .user-management-table th:nth-child(4),
.app-main .user-management-table td:nth-child(4) { width: 13%; }
.app-main .user-management-table th:nth-child(5),
.app-main .user-management-table td:nth-child(5) { width: 10%; }
.app-main .user-management-table th:nth-child(6),
.app-main .user-management-table td:nth-child(6) { width: 40%; }

.app-main .user-management-table thead th,
.app-main .user-management-table tbody td {
    overflow-wrap: anywhere;
}

.app-main .user-management-table thead th {
    white-space: normal;
}

.app-main .user-management-actions > .btn,
.app-main .user-management-actions .btn-group > .btn {
    min-height: 32px;
    padding: 4px 8px;
    font-size: 0.8rem;
    max-width: 100%;
    white-space: normal;
}

/* ===== Badges ===== */
.app-main .badge {
    padding: 5px 9px;
    border-radius: 999px;
    font-weight: 600;
    font-size: 0.86rem;
}

/* ===== Alerts ===== */
.app-main .alert {
    border: 0;
    border-right: 4px solid var(--app-blue);
    border-radius: 8px;
    padding: 10px 14px;
    font-size: 0.98rem;
}

/* ===== Pagination ===== */
.app-main .pagination .page-link {
    margin: 1px;
    color: var(--app-blue);
    background: var(--app-surface);
    border: 1px solid var(--app-line);
    border-radius: 8px;
    font-size: 0.95rem;
    padding: 6px 12px;
}

.app-main .pagination .page-item.active .page-link {
    color: #fff;
    background: var(--app-blue);
    border-color: var(--app-blue);
}

/* ===== Footer ===== */
.app-footer {
    color: rgba(255, 255, 255, 0.8);
    background: var(--app-ink) !important;
    border-top: 2px solid var(--app-blue);
    font-size: 0.9rem;
    padding: 10px 0 !important;
}

/* ===== Utility ===== */
.text-muted {
    color: var(--app-ink-soft) !important;
}

.mb-3 { margin-bottom: 0.5rem !important; }
.mb-4 { margin-bottom: 0.75rem !important; }
.mt-3 { margin-top: 0.5rem !important; }
.mt-4 { margin-top: 0.75rem !important; }
.pt-3 { padding-top: 0.5rem !important; }
.pb-2 { padding-bottom: 0.25rem !important; }

/* ===== Dashboard Stats ===== */
.app-body:not(.portal-body) .dashboard-create-cta {
    margin: 10px 0 14px;
}

.app-body:not(.portal-body) .dashboard-create-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    min-width: 320px;
    min-height: 56px;
    padding: 12px 32px;
    border: 0;
    border-radius: 14px;
    font-size: 1.05rem;
    font-weight: 700;
    box-shadow: 0 6px 16px rgba(26, 111, 160, 0.28);
    transition: transform 0.15s ease, box-shadow 0.15s ease;
}

.app-body:not(.portal-body) .dashboard-create-btn:hover,
.app-body:not(.portal-body) .dashboard-create-btn:focus {
    transform: translateY(-2px);
    box-shadow: 0 10px 22px rgba(26, 111, 160, 0.34);
}

.app-body:not(.portal-body) .dashboard-create-btn .fas {
    font-size: 1.35rem;
    line-height: 1;
}

@media (max-width: 576px) {
    .app-body:not(.portal-body) .dashboard-create-btn {
        min-width: 0;
        width: 100%;
        min-height: 50px;
        padding: 10px 18px;
        font-size: 0.95rem;
    }
}

.app-body:not(.portal-body) .dashboard-stats {
    --bs-gutter-x: 8px;
    --bs-gutter-y: 8px;
}

.app-body:not(.portal-body) .dashboard-stats .card {
    border: 0;
    border-right: 6px solid var(--app-blue);
}

.app-body:not(.portal-body) .dashboard-stats .card-body {
    display: grid;
    grid-template-columns: auto 1fr;
    column-gap: 10px;
    align-items: center;
    padding: 12px 14px;
    text-align: start !important;
}

.app-body:not(.portal-body) .dashboard-stats .display-4 {
    grid-row: span 2;
    min-width: 48px;
    color: var(--app-ink) !important;
    font-size: 2rem;
    font-weight: 700;
    line-height: 1;
    text-align: center;
}

.app-body:not(.portal-body) .dashboard-stats .card-title {
    margin: 0 0 2px;
    font-size: 1.05rem;
}

.app-body:not(.portal-body) .dashboard-stats .card-text {
    margin: 0 0 6px;
    color: var(--app-ink-soft) !important;
    font-size: 0.92rem;
}

.app-body:not(.portal-body) .dashboard-stats .btn {
    grid-column: 2;
    justify-self: start;
    min-height: 32px;
    padding: 4px 10px;
    font-size: 0.88rem;
}

.app-body:not(.portal-body) .stat-open {
    background: var(--sec-open-bg);
    border-right-color: var(--sec-open) !important;
}

.app-body:not(.portal-body) .stat-progress {
    background: var(--sec-progress-bg);
    border-right-color: var(--sec-progress) !important;
}

.app-body:not(.portal-body) .stat-closed {
    background: var(--sec-closed-bg);
    border-right-color: var(--sec-closed) !important;
}

/* ===== Ticket Detail Layout ===== */
.app-body:not(.portal-body) .ticket-detail-grid {
    --bs-gutter-x: 10px;
    --bs-gutter-y: 10px;
}

.app-body:not(.portal-body) .ticket-detail-grid .card {
    margin-bottom: 10px !important;
}

.app-body:not(.portal-body) .ticket-detail-grid p {
    margin-bottom: 6px;
    font-size: 1.05rem;
}

.app-body:not(.portal-body) .ticket-detail-grid h5 {
    margin-bottom: 8px;
    font-size: 1.08rem;
}

.app-body:not(.portal-body) .ticket-detail-grid .timeline {
    padding: 4px 0;
}

.app-body:not(.portal-body) .ticket-detail-grid .timeline-item {
    margin-bottom: 6px;
}

/* ===== Ticket Page Header ===== */
.app-body:not(.portal-body) .ticket-page-header {
    display: grid !important;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 8px;
    align-items: center !important;
    padding: 2px 0 6px !important;
    margin-bottom: 8px !important;
    border-bottom: 1px solid var(--app-line) !important;
}

.app-body:not(.portal-body) .ticket-page-title {
    min-width: 0;
    margin: 0;
    overflow-wrap: anywhere;
    font-size: 1.28rem;
    line-height: 1.5;
}

.app-body:not(.portal-body) .ticket-page-title span {
    color: var(--app-teal-dark);
    font-size: 0.95rem;
    font-weight: 600;
}

.app-body:not(.portal-body) .ticket-page-header .btn-group {
    gap: 6px;
}

.app-body:not(.portal-body) .ticket-page-header .btn-group > .btn {
    border-radius: 6px !important;
}

/* ===== Meta Grid ===== */
.app-body:not(.portal-body) .ticket-meta-grid {
    margin: 0 0 8px !important;
    padding: 6px 0;
    border: 1px solid var(--app-line);
    border-radius: 8px;
    background: #f0f4f8;
}

.app-body:not(.portal-body) .ticket-meta-grid > [class*="col-"] {
    padding: 0 10px;
}

.app-body:not(.portal-body) .ticket-meta-grid > [class*="col-"] + [class*="col-"] {
    border-right: 1px solid var(--app-line);
}

.app-body:not(.portal-body) .ticket-meta-grid p {
    margin: 0 0 4px;
    color: var(--app-ink-soft);
    font-size: 0.72rem;
}

.app-body:not(.portal-body) .ticket-meta-grid p:last-child {
    margin-bottom: 0;
}

.app-body:not(.portal-body) .ticket-meta-grid strong {
    color: var(--app-ink);
    font-weight: 700;
}

/* ===== Requester Info (single row) ===== */
.app-body:not(.portal-body) .ticket-requester-info {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 8px 12px;
    margin: 0;
    padding: 10px 12px;
    border: 1px solid #c9bddf;
    border-radius: 10px;
    background: var(--sec-person-bg);
}

.app-body:not(.portal-body) .ticket-requester-item {
    display: flex;
    flex-direction: column;
    gap: 1px;
    min-width: 0;
}

.app-body:not(.portal-body) .ticket-requester-label {
    color: var(--app-ink-soft);
    font-size: 0.9rem;
}

.app-body:not(.portal-body) .ticket-requester-value {
    color: var(--app-ink);
    font-size: 1.02rem;
    font-weight: 700;
    overflow-wrap: anywhere;
}

/* ===== Footer Meta (single row) ===== */
.app-body:not(.portal-body) .ticket-footer-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 20px;
    margin: 0 0 10px;
    padding: 10px 14px;
    border: 1px solid #b7d4e4;
    border-radius: 12px;
    background: var(--sec-ticket-bg);
    box-shadow: var(--app-shadow);
}

.app-body:not(.portal-body) .ticket-footer-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.app-body:not(.portal-body) .ticket-footer-label {
    color: var(--app-ink-soft);
    font-size: 0.95rem;
    font-weight: 600;
}

.app-body:not(.portal-body) .ticket-footer-value {
    color: var(--app-ink);
    font-size: 1.02rem;
    font-weight: 700;
}

.app-body:not(.portal-body) .ticket-footer-label.is-accent,
.app-body:not(.portal-body) .ticket-footer-value.is-accent {
    color: var(--app-blue);
}

.app-body:not(.portal-body) .ticket-status-select {
    display: inline-block;
    width: auto;
    min-height: 38px;
    padding: 4px 10px;
    font-size: 0.98rem;
}

@media (max-width: 575.98px) {
    .app-body:not(.portal-body) .ticket-requester-info {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .app-body:not(.portal-body) .ticket-footer-meta {
        gap: 6px 14px;
    }
}

/* ===== Description Box ===== */
.app-body:not(.portal-body) .ticket-description {
    padding: 12px 14px;
    border: 1px solid #b7d4e4;
    border-radius: 10px;
    background: var(--sec-ticket-bg);
}

.app-body:not(.portal-body) .ticket-description p:last-child {
    margin-bottom: 0;
    line-height: 1.7;
}

/* ===== Replies ===== */
.app-body:not(.portal-body) .ticket-replies-card .comment {
    margin-bottom: 8px !important;
    padding: 10px 12px;
    border: 1px solid #e0c8b0;
    border-right: 5px solid var(--sec-reply);
    border-radius: 10px;
    background: var(--sec-reply-bg);
    font-size: 1.02rem;
}

.app-body:not(.portal-body) .ticket-replies-card .comment hr {
    display: none;
}

/* ===== History Card ===== */
.app-body:not(.portal-body) .ticket-history-card {
    position: sticky;
    top: 10px;
}

.app-body:not(.portal-body) .ticket-history-card .timeline-content {
    padding: 4px 8px;
    border: 1px solid var(--app-line);
    border-radius: 6px;
    background: #f0f4f8;
}

/* ===== SMS Dashboard ===== */
.app-body:not(.portal-body) .sms-stat-card .card-body {
    padding: 10px 12px;
}

.app-body:not(.portal-body) .sms-stat-card .display-4 {
    font-size: 1.5rem;
}

/* ===== Responsive ===== */
@media (max-width: 767.98px) {
    .app-body:not(.portal-body) .app-main {
        width: min(100% - 16px, 1320px);
        padding-top: 6px;
    }

    .app-body:not(.portal-body) .app-nav .navbar-collapse {
        padding: 8px 0;
    }

    .app-body:not(.portal-body) .app-main .card-body {
        padding: 8px;
    }

    .app-body:not(.portal-body) .app-main .table {
        min-width: 600px;
        font-size: 0.92rem;
    }

    .app-body:not(.portal-body) .app-main .user-management-table {
        min-width: 0;
        font-size: 0.76rem;
    }

    .app-body:not(.portal-body) .app-main .table thead th {
        padding: 8px 8px;
        font-size: 0.86rem;
    }

    .app-body:not(.portal-body) .user-management-actions {
        gap: 4px !important;
    }

    .app-body:not(.portal-body) .user-management-actions > .btn,
    .app-body:not(.portal-body) .user-management-actions .btn-group > .btn {
        min-height: 0;
        padding: 4px;
        font-size: 0.68rem;
    }

    .app-body:not(.portal-body) .app-main .table tbody td {
        padding: 8px 8px;
    }

    .app-body:not(.portal-body) .app-main .user-management-table thead th,
    .app-body:not(.portal-body) .app-main .user-management-table tbody td {
        padding: 6px 4px;
    }

    .app-body:not(.portal-body) .app-main .user-management-table thead th {
        font-size: 0.72rem;
    }

    .app-body:not(.portal-body) .dashboard-stats .card-body {
        grid-template-columns: 44px 1fr;
    }

    .app-body:not(.portal-body) .dashboard-stats .display-4 {
        font-size: 1.6rem;
    }

    .app-body:not(.portal-body) .ticket-page-header {
        grid-template-columns: 1fr;
        gap: 6px;
    }

    .app-body:not(.portal-body) .ticket-page-header .btn-toolbar,
    .app-body:not(.portal-body) .ticket-page-header .btn-group {
        width: 100%;
    }

    .app-body:not(.portal-body) .ticket-page-header .btn-group .btn {
        flex: 1;
    }

    .app-body:not(.portal-body) .ticket-meta-grid > [class*="col-"] + [class*="col-"] {
        margin-top: 4px;
        padding-top: 4px;
        border-top: 1px solid var(--app-line);
        border-right: 0;
    }

    .app-body:not(.portal-body) .ticket-history-card {
        position: static;
    }

    .app-main h1 { font-size: 1.28rem; }
    .app-main h2 { font-size: 1.16rem; }
}

/* ===== Merged page shells ===== */
.app-body:not(.portal-body) .page-shell {
    background: var(--app-surface);
    border: 1px solid var(--app-line);
    border-radius: var(--app-radius);
    box-shadow: var(--app-shadow);
    overflow: hidden;
}

.app-body:not(.portal-body) .page-shell-header {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    padding: 12px 14px;
    background: var(--sec-ticket-bg);
    border-bottom: 1px solid var(--app-line);
}

.app-body:not(.portal-body) .page-shell-header h1,
.app-body:not(.portal-body) .page-shell-header h2 {
    margin: 0;
}

.app-body:not(.portal-body) .page-shell-body {
    padding: 12px 14px;
}

.app-body:not(.portal-body) .filter-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: end;
    padding: 10px 12px;
    margin-bottom: 10px;
    background: #dfe8c8;
    border: 1px solid #c3d4a4;
    border-radius: 10px;
}

.app-body:not(.portal-body) .filter-toolbar .form-group,
.app-body:not(.portal-body) .filter-toolbar .mb-3 {
    margin-bottom: 0 !important;
}

.app-body:not(.portal-body) .section-block {
    padding: 12px;
    margin-bottom: 10px;
    border-radius: 10px;
    border: 1px solid transparent;
}

.app-body:not(.portal-body) .section-block:last-child {
    margin-bottom: 0;
}

.app-body:not(.portal-body) .section-desc {
    background: var(--sec-ticket-bg);
    border-color: #b7d4e4;
    border-right: 6px solid var(--sec-ticket);
}

.app-body:not(.portal-body) .section-files {
    background: var(--sec-file-bg);
    border-color: #b4d6d9;
    border-right: 6px solid var(--sec-file);
}

.app-body:not(.portal-body) .section-person {
    background: var(--sec-person-bg);
    border-color: #c9bddf;
    border-right: 6px solid var(--sec-person);
}

.app-body:not(.portal-body) .section-history {
    background: var(--sec-closed-bg);
    border-color: #c5d2db;
    border-right: 6px solid var(--sec-closed);
}

.app-body:not(.portal-body) .ticket-detail-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.8fr) minmax(280px, 0.9fr);
    gap: 12px;
    align-items: start;
    margin-bottom: 12px;
}

.app-body:not(.portal-body) .ticket-detail-main,
.app-body:not(.portal-body) .ticket-detail-sidebar {
    display: grid;
    min-width: 0;
    gap: 12px;
    align-content: start;
}

.app-body:not(.portal-body) .ticket-detail-main > .section-block,
.app-body:not(.portal-body) .ticket-detail-main > .page-shell,
.app-body:not(.portal-body) .ticket-detail-main > .ticket-reply-stack,
.app-body:not(.portal-body) .ticket-detail-sidebar > .section-block,
.app-body:not(.portal-body) .ticket-detail-sidebar > .ticket-footer-meta {
    min-width: 0;
    margin: 0;
}

.app-body:not(.portal-body) .ticket-reply-stack {
    display: grid;
    min-width: 0;
    gap: 12px;
}

.app-body:not(.portal-body) .ticket-reply-stack > .ticket-replies-card,
.app-body:not(.portal-body) .ticket-reply-stack > .ticket-attachments {
    width: 100%;
    min-width: 0;
    margin: 0;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-footer-meta {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    align-content: start;
    align-items: stretch;
    gap: 10px;
    padding: 12px;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-footer-item {
    min-width: 0;
    flex-direction: column;
    align-items: stretch;
    gap: 4px;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-footer-label,
.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-footer-value {
    overflow-wrap: anywhere;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-footer-item form,
.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-status-select {
    width: 100%;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-requester-info {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    margin: 0;
    padding: 0;
    border: 0;
    background: transparent;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-history-inline {
    flex-direction: column;
    align-items: stretch;
    gap: 8px;
}

.app-body:not(.portal-body) .ticket-detail-sidebar .ticket-history-inline .timeline-item {
    min-width: 0;
}

.app-body:not(.portal-body) .section-reply {
    background: var(--sec-reply-bg);
    border-color: #e0c8b0;
}

.app-body:not(.portal-body) .ticket-replies-card .page-shell-header {
    background: var(--sec-reply-bg);
}

.app-body:not(.portal-body) .ticket-attachments .page-shell-header {
    background: var(--sec-file-bg);
}

.app-body:not(.portal-body) .section-moadian {
    background: var(--sec-moadian-bg);
    border-right: 6px solid var(--sec-moadian);
}

.app-body:not(.portal-body) .ticket-history-inline {
    display: flex;
    flex-wrap: wrap;
    gap: 10px 18px;
    margin: 0;
    padding: 0;
}

.app-body:not(.portal-body) .ticket-history-inline .timeline-item {
    padding-right: 18px;
    margin-bottom: 0;
}

@media (max-width: 767.98px) {
    .app-body:not(.portal-body) .ticket-detail-layout {
        grid-template-columns: minmax(0, 1fr);
    }
}

.app-body:not(.portal-body) .sms-stat-row .card {
    border: 0;
    border-right: 5px solid var(--app-blue);
    background: var(--sec-ticket-bg);
}

.app-body:not(.portal-body) .compact-stats {
    display: grid;
    grid-template-columns: repeat(6, minmax(0, 1fr));
    gap: 8px;
}

.app-body:not(.portal-body) .compact-stat {
    padding: 10px 8px;
    text-align: center;
    border-radius: 10px;
    background: var(--sec-moadian-bg);
    border-right: 5px solid var(--sec-moadian);
}

.app-body:not(.portal-body) .compact-stat .h5,
.app-body:not(.portal-body) .compact-stat .h4 {
    margin: 0;
    font-size: 1.2rem;
}

@media (max-width: 991.98px) {
    .app-body:not(.portal-body) .compact-stats {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }
}

.app-body:not(.portal-body) .compact-stats.compact-stats--4 {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}

@media (max-width: 991.98px) {
    .app-body:not(.portal-body) .compact-stats.compact-stats--4 {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}